Shipping and Delivery Information

We charge a flat $10 shipping fee for your order to anywhere in Australia.  There is no minimum or maximum order size.

You can also choose to collect your order from one of our stores in Victoria, ACT or NSW for free.   

 

CREDIT CARD PAYMENT

Please note that when you pay by credit card your bank statement will read "Libro - Better Books Online".  Libro is the distribution arm of the company.   

DISPATCH TIMES

Orders which are in stock in our warehouse are dispatched within 2 business days and shipping times are estimated at between 3-5 business days depending on your location within Australia.  If you choose in-store pickup we may be able to get the book to you faster than this. 

For books which we need to order in from our supplier, it will take at least 7-10 days to bring the book in and then another 2-3 days to send it on to you.  Hence the estimated time for delivery is at least 10 working days.

 

PRICES AND TRANSACTIONS ARE ALL IN AUSTRALIAN DOLLARS

All prices on this website are in Australian Dollars.  All credit card transactions are processed in Australian Dollars.  

CUSTOMER SERVICE PROMISE

We are committed to providing exceptional customer service and we endeavour to make sure all products listed on our site are correctly priced and correctly identified as "in stock" or "order from our supplier".  If for any reason we are unable to dispatch your order we will notify you within 3 business days and provide you with a full refund.  Please note that because of the nature of the stock we purchase some titles cannot be back-ordered at the original listed price.   

OVERSEAS ORDERS

International Customers:  At this time we do not accept international orders.

 

 



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